Management faculty of Shahid Sattari Aeronautical University Innovation Management in Defensive Organizations 2676-7112 3 4 2024 01 01 Comparative model of studying the challenges of human resource management in the banking industry Comparative model of studying the challenges of human resource management in the banking industry 199 218 180368 10.22034/qjimdo.2021.180368 FA Mirhamid Sadati Ph.D. student in public administration, comparative management and development, Department of Management, Faculty of Humanities and Arts, Bonab Branch, Islamic Azad University, Bonab, Iran Gholamreza Rahimi Assistant Professor, Department of Management, Faculty of Humanities and Arts, Bonab Branch, Islamic Azad University, Bonab, Iran Farhad Nejad Irani Assistant Professor, Department of Management, Faculty of Humanities and Arts, Bonab Branch, Islamic Azad University, Bonab, Iran Mohammad Ali Mojallal Assistant Professor, Department of Educational Sciences, Faculty of Humanities and Arts, Bonab Branch, Islamic Azad University; Bonab, Iran. Journal Article <strong>Background and purpose</strong>: With the more complex competitive environment and increasing technological changes in the banking industry, focusing on sustainable competitive advantages, including human resources, in this industry has received more attention. Therefore, the current research was conducted with the aim of determining the basic challenges of human resource management in private and public banks of West Azerbaijan province and providing a suitable model.<br /><strong>Methodology</strong>: The current research is a mixed qualitative research. In this research, the model of the basic challenges of human resources management in private and public banks was designed by synthesizing the prototype. Then, using the interview of the basic challenges of human resource management, the desired model was completed, and then the designed model was provided to the experts and validated using a questionnaire. In the synthesis research part, the statistical population of this research includes all valid scientific-research studies in the field of human resource management challenges, and in the model design part, the statistical population includes experienced managers (over 5 years of managerial experience) as well as employees with higher education (master's degree and Ph.D.) were in the banking system of West Azarbaijan province. Structural equation model and PLS software were used to analyze quantitative data.<br /><strong>Findings:</strong> The research findings indicated the identification of 33 challenges, which were categorized into three categories: behavioral challenges (11 cases), structural challenges (14 cases) and contextual challenges (8 cases). Also, the results of the research showed that there is a difference between public and private banks in 19 cases of challenges.<br /><strong>Conclusion:</strong> Considering the competitive environment prevailing in the banking industry, the focus of each of the banks on the challenges identified in this research and trying to overcome these challenges in the field of human resources, can gain sustainable competitive advantage and profitability due to it is effective. <strong>Background and purpose</strong>: With the more complex competitive environment and increasing technological changes in the banking industry, focusing on sustainable competitive advantages, including human resources, in this industry has received more attention. Therefore, the current research was conducted with the aim of determining the basic challenges of human resource management in private and public banks of West Azerbaijan province and providing a suitable model.<br /><strong>Methodology</strong>: The current research is a mixed qualitative research. In this research, the model of the basic challenges of human resources management in private and public banks was designed by synthesizing the prototype. Then, using the interview of the basic challenges of human resource management, the desired model was completed, and then the designed model was provided to the experts and validated using a questionnaire. In the synthesis research part, the statistical population of this research includes all valid scientific-research studies in the field of human resource management challenges, and in the model design part, the statistical population includes experienced managers (over 5 years of managerial experience) as well as employees with higher education (master's degree and Ph.D.) were in the banking system of West Azarbaijan province. Structural equation model and PLS software were used to analyze quantitative data.<br /><strong>Findings:</strong> The research findings indicated the identification of 33 challenges, which were categorized into three categories: behavioral challenges (11 cases), structural challenges (14 cases) and contextual challenges (8 cases). Also, the results of the research showed that there is a difference between public and private banks in 19 cases of challenges.<br /><strong>Conclusion:</strong> Considering the competitive environment prevailing in the banking industry, the focus of each of the banks on the challenges identified in this research and trying to overcome these challenges in the field of human resources, can gain sustainable competitive advantage and profitability due to it is effective. https://www.qjimdo.ir/article_180368_f4d048299260bd089327ad5bc0465e65.pdf